Contact Us
This page explains how to contact Sites Not On Gamstop, what we can help with and where to go for problems we can't solve. We are an independent publisher of research-based guides about casinos outside GamStop for UK adults. We are not a casino, and we don't run accounts, hold funds or process payments.
Details of our editorial approach are on the About Us page. Please read this page first, because it will often get you to the right place faster than an email.
What we can help with
We welcome messages about the content of this site. The most useful ones are:
- Corrections: a bonus term, payment method or feature on one of our pages looks out of date or wrong.
- Feedback: a guide was unclear, missing something or too long.
- Topic suggestions: a question about bonuses, wagering requirements, payments, verification or withdrawals that you'd like explained.
- Site or accessibility problems: a page that won't load, a broken link or text that is hard to read.
- Business and editorial enquiries: questions about how the site is run or how it is funded.
What we can't help with
Some queries are outside our reach. Being clear about this saves you time.
- Casino account problems. We can't unlock an account, release a withdrawal, reverse a closed account or overrule a casino's decision. Only the operator can do that.
- Disputes about winnings or bonuses. We are not an adjudicator and can't act on your behalf.
- Removing you from GamStop. We have no power over GamStop registration, and we won't help anyone get round a self-exclusion.
- Personal gambling advice. We can explain how terms work, but we can't tell you whether you should gamble.
If you have a problem with a casino
Work through these steps in order. Keep records at each stage.
- Collect the evidence: account email, dates, amounts, screenshots of the terms that applied, and any chat transcripts.
- Contact the casino's customer support in writing, so there is a record. Ask for a reference number.
- Check the casino's complaints procedure in its terms. It should set out how to escalate and how long a reply should take.
- If the casino doesn't resolve it, look at the dispute route named in its terms. Check which licensing body or alternative dispute service it names, and whether it accepts complaints from UK customers.
- Be careful about anyone who offers to recover money for an upfront fee.
Many withdrawal delays come from identity or source-of-funds checks. Having your documents ready before you request a payout can help, though it never guarantees a result.
Before you write to us
A few details make a reply more likely and more useful:
- The page address or title you are writing about.
- What you think is wrong, and where you found the correct information, ideally an official source or the casino's own terms.
- The date you saw it. Bonus terms change often, and our pages carry a fact-check date so that we can compare.
Please don't send passwords, full card numbers, ID documents or bank details. We will never ask for them.
What to expect from us
We read messages sent through this site's contact channels and aim to reply to those that need an answer. We can't promise a set response time. Where a correction is justified, we update the page and revise the date shown at the top. We don't change ratings or rankings because someone asks, and commission from partners doesn't buy position. Our full Terms and Conditions explain how you may use the site.
If gambling is causing you harm
If you feel your gambling is out of control, please get support before anything else. In Great Britain, GamCare runs a free, confidential helpline and online chat, and GAMSTOP offers free self-exclusion from UK-licensed operators. Deposit and loss limits, and gambling blocking software, can also help. Our Responsible Gambling page covers these tools in more detail.
Gambling is for adults aged 18 and over, and it isn't a way to earn income or solve money problems. Only stake what you can afford to lose.
Looking for casino information instead?
If you came here hoping to reach a casino, use that operator's own support channels. If you want to compare options and read about their terms, our main guide to non GamStop casinos is the best starting point. Always check current terms with the operator before you deposit.